Applying for access to see your medical record. Many HHSs allow you to request administrative access to your medical records, for example by completing an administrative access form provided by the HHS. Also, many of the records are subject to restricted access periods of 100 years. In addition to the right to information provided under legislation, Queensland Health has in place an administrative access policy through which a person can make a written … Accessing medical records – administrative access. your ability to access a disability support pension, applications to amend medical records under the IP Act are almost always unsuccessful because: agencies are not permitted to destroy certain public records under the Public Records Act 2002 (Qld); and For example, if the personal information of another person was recorded in your medical record, you may be refused access to it. It does . Each HHS is made up of numerous hospitals, clinics and other facilities. Medical records will contain sensitive information, and you will need to store them securely. Each HHS is responsible for managing requests for access to the medical records they hold.1. What if an agency decides I can only access my records through a healthcare professional? Accessing medical records – administrative access We know that having access to your medical records is important. This information sheet is intended to assist people who want to access their own medical records which may be held by a Queensland public hospital or other public health care facility. If there are documents in your medical records that do not contain your personal information—for example hospital policies, a family member's vaccination records or medical history—and you wish to access them, your application must be made under the RTI Act. Alternatively, you can download the RTI … They may be able to make enquiries or perform searches to find out if your record still exists. Please submit proof of your identity (either a photocopy of your driver's license or full birth certificate or passport) certified by a Justice of the Peace or Commissioner of Declaration as a true copy of the original document. If you are seeking access someone else's records (e.g. It is available to all Department of Health Hospital and Health Services (HHS), outpatient centres, community centres and primary care centres. The law. Accessing records held by the Cairns and Hinterland and Health Service. Central Queensland Hospital and Health Service Release of Information UnitEmail: cqhhs.roi.privacy@health.qld.gov.au Phone: (07) 4920 6734, Postal address: Release of Information UnitCentral Queensland Hospital and Health ServicePO Box 871 Rockhampton Qld 4700. Contact the health service provider that holds your health information to request access. Applications for access to your own medical records will generally be made under the IP Act. applying for access to a deceased person's health records. Details given in each volume varies and may include name of prisoner/patient, date admitted, date discharged, disease and treatment, occupation, ship in which arrived and address. This information sheet is intended to assist people who want to access their own medical records which may be held by Queensland public hospitala or other public health care facility . If you want to access someone else’s records (e.g. As a general rule, no information concerning you will be given to anyone else unless you give permission in writing. If you were a child when you were last seen by the hospital, the date the record becomes eligible for destruction is ten years from the date you turned eighteen. Both the RTI Act and the IP Act allow people to apply for documents held by Queensland government agencies. The Office of the Australian Information Commissioner (OAIC) can provide information about accessing privately held medical records. If there is information in your health record that is incorrect or which you do not agree with, you can apply for it to be amended under the Information Privacy Act 2009. Access to documents held by public health services in Queensland can be obtained by individuals under either the Information Privacy Act 2009 (Information Privacy Act) or the Right to Information Act 2009 (Right to Information Act). Using software designed to store medical information. 2020-04-22 12:46:41. There are legal and practical considerations that need to be taken into consideration when releasing a child’s medical information to a parent or guardian. a relative), and you do not have or are unable to obtain their consent, you will need to make a Right to Information application. This includes applying to access your child’s records if the child is incapable of giving their consent in writing. When seeking access to your health information, you will if the applicant is a prisoner, a copy of the person’s identity card certified by a corrective services officer. a relative’s), and you do not have or are unable to obtain their consent, you will need to make an application under the Right to Information Act 2009 (Qld). For information about what to expect once you make your application, please refer to: What to expect when you apply for documents. When the requestor arrives, our staff will check whether a signed form has been received from your agency. From the home … Yes, in most cases you will get access to your own medical records. Be aware that these initial informal enquiries are not an application under the IP Act or RTI Act and you cannot seek a review of them. © The State of Queensland (Office of the Information Commissioner) copy of a certificate or extract from a register of births. To apply for access to your medical records from, Use tab and cursor keys to move around the page (more information), Forensic, biomedical and pathology services, Central Queensland Hospital and Health Service. This raises issues about which parent has the right to access their child’s medical records. You have a right to apply for access to your personal information held by the Gold Coast Hospital and Health Service, including copies of your medical record. If your information is not located in Central Queensland Hospital and Health Service, view the list of privacy contacts to get in touch with the Hospital and Health Service where your information is located. Follow the below steps to add medical information to your home screen: 1. Documents of a non-personal nature released under the Right to Information Act 2009 will be progressively published through our disclosure log. For example, the Royal Brisbane and Women’s Hospital is part of the Metro North Hospital and Health Service which also includes the Prince Charles Hospital, Caboolture Hospital and the Toowong Community Health Centre (amongst others). Access to medical records At common law, a patient does not have a right of access to his or her medical records. When making an application for access to your health record you need to submit a request in writing to the Clinical Information Access Unit together with evidence of identity. Search Cases & treatment Moreton Bay Hospital 1830-1862 These registers of cases and treatment kept by the Moreton Bay Penal Settlement Hospital, later Brisbane Hospital, include entries for the patient's name, age, date admitted, disease and treatment. This may include patient consent and evidence of your identity as their agent. A Queensland Health spokesperson said only authorised Queensland Health staff could access a patient’s electronic medical record. If you are unable to access your records through administrative access, you can make an access application to the HHS under the Information Privacy Act 2009 (Qld)(IP Act) or the Right to Information Act 2009 (Qld) (RTI Act). However, legislative reform has yet to be extended into the private health sector nation-wide, despite various calls for reform. not . PO Box 3474, South Brisbane QLD 4101 Please note: Access to children’s medical records will be assessed according to the guidelines in the Information Privacy Act 2009. However, there are circumstances in which access to information can be refused. You can request information by: 1. applying online 2. downloading the Right to information and information privacy information access application form and submitting the original form: 2.1. in person at any government service centre 2.2. by mail, fax or email to the relevant right to information contact a… Private healthcare professionals and facilities are covered by the Commonwealth Privacy Act 1988. Information you have restricted will be available to healthcare providers during an emergency. The Department of Education values the principles and practices of openness and accountability to its clients, staff and members of the public about departmental operations and record-keeping. If you grant access to records at QSA, you must email the access to restricted records (DOCX, 134 KB) form to info@archives.qld.gov.au. You have a right to apply for access to your personal information held by the Cairns and Hinterland Hospital and Health Service, including copies of your medical record. GP records. © The State of Queensland (Queensland Health) 1996-2021, You have the right to apply for access to information held in your health records under the Administrative Access Scheme. Registers of the admission of prisoners to the Brisbane Gaol hospital; and Visiting Surgeon's/Medical Officer's Journals [HM Gaol, Brisbane, later HM Prison (Boggo Road), Brisbane]. After a person has died, their gp health records will be passed to primary care support england so they can be stored. The OAIC can be contacted on 1300 363 992 or enquiries@oaic.gov.au or information is available on their website at: Health Information, In Queensland, public health services are provided through 17 stand-alone Hospital and Health Services (HHS). This enables doctors and emergency staff to access vital health information, such as your medications, so they can provide you the best treatment. The records are pertinent to an hereditary condition which concerns myself. Quicklinks. If you don't have any of the listed documents, talk to our Release of Information unit about other accepted evidence of identity documents. Patients can generally access copies of their own medical records administratively, however there are other ways individuals can apply for access to information about someone else (for example as a parent, carer or family member) and the health service more generally. What if the document I'm applying for is already available? Every time you attend a health facility, new information is added to your record. When seeking access to your health information, we will ask you to provide evidence of your identity, such as: You will need to provide a certified copy of these documents. 2019-09-09 12:11:53. You have the right to apply for access to information held in your health records under the Administrative Access Scheme. These include where information is exempt or contrary to the public interest to release. 2013-20, Dealing with personal information in an emergency, Information sheets - Access and amendment, Accessing documents to pursue a legal remedy, Applying for financial hardship as an individual, Applying for information about government tenders, Applying for medical records of a person who is deceased, Applying for workplace investigation documents, Accessing information following a government recruitment process, Exempt information: Crime and Corruption Commission investigation - a guide for applicants, Examination Authorities documents - a guide for applicants, Information access requests to the Queensland Police Service, How to amend personal information under the IP Act - A guide for applicants, How to Apply for financial hardship status - non-profits, How to help someone make an access application, How to make an access application on behalf of a child, Person recorded as birth father in agency documents - a guide for applicants, Legal Professional Privilege - a guide for applicants, Neither confirm nor deny the existence of documents - a guide for applicants, Non-existent or unlocatable documents (applicants), Previous application for same documents - a guide for applicants, Public Interest Disclosures - A guide for applicants, Substantial and unreasonable diversion of agency resources – a guide for applicants, What does it mean if you are consulted as a third party, What to do if an agency decides access can only be given through a healthcare professional. The Australian Government’s Personally Controlled eHealth Record (PCEHR) system is a secure online summary of your health information. Medicare and Commonwealth benefit card details. When you attend a hospital or facility, we will keep confidential medical records of your personal details, condition, test results and treatments. Only you or another person you’ve authorised, such as a … If you have a screen lock on your device in order to protect your information, medical staff will still be able to see this information without needing to gain access to your device. This is the case even after a person’s death. To request your prison health record or if you are requesting access on another person’s behalf, please complete the Application for Prison Health Record form and email prisonhs@health.qld.gov.au For further information, phone 07 3271 8640. Examples of secure storage options include: Paper Records: Electronic Records : Holding the records within a premises that is alarmed. Under the Health Sector (Clinical Records) Retention and Disposal Schedule, where it has been ten years since there was any action on your medical record, ie ten years since you were last seen by the hospital, the medical record is eligible to be destroyed. Amending information in your medical records You will need to provide details of why the information may be inaccurate, incomplete, out of date or misleading. You have the right to apply for access to information held in your medical records. Applications under the Administrative Access are generally processed within 15 working days from the receipt of a valid application. However, there may be circumstances where we may need to talk to someone else, for example, your doctor or a relative, in an emergency situation. Health Records (Privacy and Access) Act 1997now provides individuals with a generic right of access to records held by health service providers in the Territory. Information will generally be collected directly from you. 1 Note that access requests can still be made to Queensland Health should they hold your medical records (or other documents) you are seeking. To apply for access contact the right to information contact officer or an administration officer at your local facility. Accessing records at QSA. Many HHSs allow you to request administrative access to your medical records, for example by completing an administrative access form provided by the HHS. When you attend a health facility, a paper record is made that contains: Health information may be contained in paper records, electronic information systems or in other mediums depending on the tests and treatment you have had. process as this is the least intrusive and quickest process to obtain your records. Although inaccuracies in your medical records may have significant effects on you, eg. This does not automatically mean that the record has been destroyed, it simply means that it is possible. I have not been able to have these records released despite having tried a number of times and have not been given a valid reason apart from 'privacy issues';. Children have personal information that is individual to them and independent to their information as part of a family unit. Accessing your child’s medical record . Accessing other people’s medical records. For information about how to make your application, please refer to: How do I apply for government documents? The RTI Act creates a right for individuals to apply for any document. If your medical records are held by more than one HHS, you will need to make separate access requests to each one. A medical emergency involves a serious threat to your health, life or safety. Medical and health information is sensitive, personal information which is subject to strong privacy protections. I wish to access medical records of my deceased grandmother. For more information, please refer to the OIC Information Sheets: What is Exempt Information and What is the public interest. A list of the facilities that form part of each HHS can be found on the Queensland Health website. Accessing the records of a person who is deceased. What to expect when you apply for documents. To access their gp records, apply to the records manager in the relevant local area. Keeping the records within a locked cabinet, where only select people have access to the key. solicitors accessing information for their client), you may need to provide additional information with your application. ‘The Viewer’ is a read-only web-based application that sources available electronic information from a number of systems. The IP Act creates a right for individuals to apply for documents containing their own personal information. However, under privacy legislation, patients have a right to request access to their records. To apply for access to your medical records from Central Queensland Hospital and Health Service complete the Administrative Access Application Form (PDF 85 kB). Access must be provided subject to any limitations and procedures set out in the legislation. Regardless of whether or not you use an alias, we will search our records and attempt to match and merge all records about you. When seeking access to your health information, we will ask you to provide evidence of your identity, such as: passport; copy of a certificate or extract from a register of births To find out about accessing your personal medical record, or a record on behalf of someone else, please view the below links. To apply for access to your medical records from Central Queensland Hospital and Health Service complete the Administrative Access Application Form (PDF 85 kB). Your actual medical record is the property of the hospital, however, you are able to access your information under the provisions of the Information Privacy Act 2009 (Qld). We know some people may wish to use another name (alias) when receiving health services. Quicklinks. Accessing my medical records . Accessing medical records – administrative access. pulling medical records from primary and secondary storage areas (approximately 70 per day) including tracking charts on computer system (involves data entry / use of bar code scanner) records placed in relevant shelving / pigeon holes for review or collection; picking up medical records from perusal room and processing back to file using the computer system. However, this may prevent us from finding all the information we hold about you and providing appropriate care. You will also need to provide evidence of your identity; some HHSs will only accept ID certified by a justice of the peace, lawyer or Commissioner for Declarations. To apply for access to your medical records, speak to your health care team or contact the relevant RTI/IP officer The deceased person's gp can tell you who to contact. Queensland Health has strict privacy policies protecting collection and access to health information. Unauthorised access to medical records: just don’t do it By: Scott Trueman in Industry & Reform , Legal Corner , Opinion , Top Stories November 9, 2018 0 An increasing number of hospital and health services are collating, storing and utilising medical and nursing records in electronic databases. There are a number of different types of health record, accessing them is free, and healthcare professionals have a legal requirement to allow you to see them. Accessing the records of a person who is deceased . GP records include information about your medicine, allergies, vaccinations, previous illnesses and test results, hospital discharge summaries, appointment letters and referral letters. Accessing your health records You have the right to apply for access to information held in your health records under the Administrative Access Scheme. How to request access. Each HHS is an independent agency, so will have different procedures in place for access to medical records. The processing timeframe for RTI/IP applications for children’s records is 25 business days – you will be contacted if a longer time is required for processing. Australian privacy law gives you a general right to request access to the health information a health service provider holds about you. This information may also be included in your record. You control what goes into it and who is allowed to access it. Public hospitals. Requests for access to information can be made by completing one of the following ap… State or territory laws cover health information a public hospital holds about you. If the application cannot be processed administratively, it will generally be referred for processing under the Information Privacy Act 2009 (Qld). If you are an agent acting on behalf of someone else (e.g. My Health record (national electronic health record) A secure online summary of an individual’s important health information, including allergies, medical conditions and treatments, prescribed medications and test or scan reports. For more information, please refer to the OIC Information Sheet: What if an agency decides I can only access my records through a healthcare professional? Accessing your child’s medical record. You will also need to provide evidence of your identity; some HHSs will only accept ID certified by a justice of the peace, lawyer or Commissioner for Declarations. Creative Commons Attribution 4.0 Australia Licence, Beginning navigation for Guidelines section, Beginning navigation for Decisions section, Beginning navigation for Publications section, Beginning navigation for Training and events section, Beginning navigation for Information for section, End navigation for For government section, Beginning navigation for For community members section, Beginning navigation for Information sheets - Access and amendment section, End navigation for Information sheets - Access and amendment section, End navigation for For community members section. Accessing prison health records. It does not apply to medical records held by a privately operated healthcare professional or facility (such as your local medical centre, dentist, or a private hospital). For details, contact the HHS that holds your records or check their website. Please make sure you have read our disclaimer. Information held by the department is released administratively as a matter of course, unless there is a good reason not to. “Medical information is protected by strict legislation and built-in security measures to prevent unauthorised access,” the spokesperson said. If you want to access a child’s or another person’s records and you do not have or are unable to obtain their consent, you will need to submit a Right to Information (RTI) application online. If you believe you are in this situation, before you make your application you may want to consider checking with the relevant HHS. Seeking access to documents not relating to you, under the Right to Information Act 2009 or the Information Privacy Act 2009. Access to healthcare information can also be refused where it may be prejudicial to the mental or physical wellbeing of the applicant, although in some cases, access may still be given through a healthcare professional. 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